Welcome to Florist Barbican. These Terms and Conditions (“Terms”) govern your use of the Florist Barbican website and the purchase of flower arrangements and related products through our online flower delivery service. By placing an order with us, you confirm your acceptance of these Terms. Please read them carefully before making a purchase. If you have any queries regarding these Terms, please contact us through our website. These Terms apply to all customers in Barbican and the surrounding areas.
Our website is designed to provide you with a seamless experience in selecting and ordering flowers for delivery in Barbican and adjacent areas. The order process consists of the following key steps:
1. Selection: Browse our curated range of flower arrangements and products. Each item includes a detailed description, price, and delivery options relevant to Barbican and local delivery zones.
2. Adding to Basket: Once you have found the desired items, add them to your basket. You may amend your order at any point before the checkout stage.
3. Delivery Details: When you proceed to checkout, you will be asked to provide essential information, including recipient name, address in Barbican or surrounding areas, preferred delivery date, and a message for the card, if any. Please ensure these details are accurate. Incorrect information may cause delays or failed deliveries and we accept no liability for issues arising from erroneous delivery details.
4. Confirming Your Order: Review your order summary before placing the order. Once confirmed, you will be redirected to a secure payment page to complete your purchase. An order confirmation email will be sent as acknowledgment of receipt, along with pertinent details and an order reference number.
5. Amendments: If you wish to make changes after submitting your order, please contact us as soon as possible via the contact facility on our site. While we will endeavor to accommodate change requests, we cannot guarantee amendments to orders that have already been processed or dispatched for delivery.
Florist Barbican accepts a variety of payment methods to ensure convenience and security. Payment can be made using accepted debit or credit cards, as well as any additional payment options specified during checkout. All transactions are processed in GBP (£).
Payments must be made in full at the time the order is placed. Orders are only processed for delivery after successful receipt of payment. For your security, our payment processing system uses SSL (Secure Socket Layer) encryption technology and is compliant with industry-standard anti-fraud protocols.
We do not store your complete card details. All sensitive data is encrypted and handled only by regulated third-party payment processors.
In the event of payment rejection or failure, your order will not be processed. You will be notified on-screen and, if possible, contacted separately to resolve payment issues.
All orders for flower delivery in Barbican and surrounding areas are subject to acceptance and availability. We reserve the right to refuse orders at our discretion, for reasons including, but not limited to, unavailability of specific flowers or products, payment authorization failure, or inability to deliver to the specified address.
We strive to fulfill all orders as closely as possible to the product description and images displayed on our website. However, due to the seasonal nature of flowers and variations in stock, we may need to make substitutions of equal or superior value and similar character. We endeavor to advise customers of any significant substitutions whenever feasible.
Delivery dates and times are estimates and, while we take utmost care to meet customer requests, delays may occasionally occur due to unforeseen circumstances outside our control (such as severe weather, local disruptions in Barbican, and peak demand periods). We cannot accept liability for consequential loss arising from delayed delivery. If a delivery cannot be completed because the recipient is unavailable or incorrect delivery details have been provided, we will follow our standard redelivery or collection policy; further charges may apply for additional delivery attempts.
Proof of delivery may be obtained either through recipient signature, photographic evidence, or confirmation from the recipient’s address.
We understand that sometimes orders need to be cancelled. Our cancellation policy is designed to be as flexible as possible within the context of perishable goods:
1. Cancellation Period: You may cancel your order up to 24 hours prior to the scheduled delivery date for standard arrangements by contacting us through our website. Orders for same-day or next-day delivery may not be cancelled, as fulfillment will have already commenced.
2. Procedure: To cancel, provide your order reference number and confirmation of your intention to cancel. We will confirm receipt and process the cancellation.
3. Refunds: Where a cancelled order qualifies for a refund, the payment amount (less any non-refundable charges incurred, if applicable) will be refunded to your original payment method within 7 working days of cancellation confirmation. Refunds may be subject to deductions for costs already incurred at the time of cancellation request.
4. Non-Cancellable Items: Certain bespoke arrangements, custom floristry, or event and wedding flowers may have specific cancellation terms that limit refunds. These will be clearly communicated at the time of ordering.
Due to the perishable nature of floral products, returns are generally not accepted. However, if you are dissatisfied with the quality of the flowers upon delivery to Barbican or the surrounding areas, please notify us within 24 hours. Please provide photographs and a detailed description of the issue. We will assess your concerns and, where appropriate, will offer a replacement or partial/full refund, as determined at our discretion.
We commit to providing flowers of the highest quality and freshness, sourced from reputable suppliers. Minor substitutions may sometimes occur due to seasonal or local availability, without compromising the value or aesthetic of your order.
It is the customer’s responsibility to:
Florist Barbican endeavours to fulfil all deliveries and services to a high standard. However, our liability is strictly limited as follows:
When using our online flower delivery service in Barbican, customers provide personal data necessary to fulfil orders. We process all personal data securely and in accordance with applicable data protection legislation. We do not sell or transfer your personal data to third parties except for the purposes of order fulfillment (for example, supplying delivery details to a courier). For further information about your privacy rights, see our Privacy Policy on our website.
All content on our website, including images, designs, product descriptions, and branding, is the property of Florist Barbican or our trusted partners. No part of our website may be reproduced, copied, or otherwise exploited without explicit, prior written consent.
These Terms & Conditions, and any disputes arising under them (including non-contractual disputes), are governed by English Law. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Florist Barbican reserves the right to update or amend these Terms & Conditions at any time to reflect changes in our business practices, legal or regulatory requirements, or improvements to our services. The most recent version will always be available on our website. Continued use of our website and services after any changes to the Terms constitutes acceptance of those changes.
If any part of these Terms is found to be unenforceable by a competent authority, the remaining sections of the Terms shall remain in full effect. No waiver by us of any breach constitutes a waiver of any subsequent breach. These Terms constitute the entire agreement between Florist Barbican and its customers regarding the purchase and supply of products through our online flower delivery in Barbican and surrounding areas, superseding all prior agreements or communications.
These Terms and Conditions apply to all customers using Florist Barbican's e-commerce service for online flower delivery in Barbican and the surrounding area. Please check the service area coverage at checkout or contact us should you have queries about delivery beyond our normal coverage.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 15 Carthusian St, Barbican, London, EC1M 6AD.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barbican, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barbican.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
