Florist Barbican proudly serves the Barbican community, including homes and businesses, with beautifully arranged, freshly sourced flowers. Our reputation as a trusted local florist depends on your satisfaction and the reliable freshness of our blooms. We guarantee that your floral gifts will arrive vibrant and fragrant, reflecting both our commitment to quality and the trust placed in us by so many of our Barbican customers.
We take utmost care to package and deliver your flowers in perfect condition. In the unlikely event that your order arrives damaged or not as fresh as expected, please inspect your flowers on arrival. Report any issues to us as soon as possible and no later than 24 hours from receipt. This allows us to promptly investigate and resolve your concerns under our fresh flower policy.
Our freshness guarantee covers a window of 5 days from delivery when cared for as advised. If, within this period, your flowers wilt prematurely or show signs of poor freshness, please notify us immediately. We may request photographic evidence to assess your claim so we can provide the fairest and fastest resolution.
Your happiness is vital to us. If your complaint is upheld, we are proud to offer you two simple options: a full refund or a free replacement bouquet delivered at your earliest convenience, depending on your preference. Refunds will be processed to the original payment method as soon as your return or complaint is verified. Replacements will be crafted and sent out at the next available delivery slot to ensure prompt satisfaction.
Please note, to be eligible for a refund or replacement, concerns should be communicated within our stated policy windows. Items not returned in their original condition or not reported within the designated timeframe may not be eligible for compensation.
If you are dissatisfied with any part of your flower order, our team is here to resolve your concerns quickly and courteously. To register a complaint, please provide us with the order details, date of delivery, and a description (plus photographs if relevant) of the issue. Our customer care team will review your case and respond within two business days with a solution or request for further information.
Your feedback is important. Every complaint is treated seriously, as we continually strive to improve our products and service. Rest assured that as your trusted Barbican florist, we make every effort to ensure a positive resolution tailored to the situation and your needs.
Florist Barbican takes great pride in our strong local reputation and our lasting relationships with Barbican’s households and businesses. We are always here to deliver fresh, beautiful flowers with care and to respond to your concerns with transparency and respect. Thank you for choosing us as your local floral partner. Your satisfaction and trust are at the heart of everything we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
